Method for providing automated user assistance customized output in the planning, configuration, and management of information systems
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United States of America Patent
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Mar 25, 2003
Grant Date -
N/A
app pub date -
Nov 17, 1999
filing date -
Nov 17, 1999
priority date (Note) -
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status (Latency Note)
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Abstract
User Assistants are software programs that prompt the customer for information about user's current system by examining system files and other sources of data; store information about the user in a repository for later retrieval or for access by other assistants; present customized instructions to the user on actions to take to complete planning, configuration, and management tasks; perform actions on behalf of the user (e.g., run programs, send e-mail requests, ship order forms) and track the user's progress through planning, configuration, and management tasks. The present invention provides customized output to support the implementation of a User Assistant. This output may be documentation, instructional steps, programs, or parameter files. This output is produced by combining product data, user input, and product rules.
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