Graphical interface, method, and system for the provision of diagnostic and support services in a computer system
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United States of America Patent
Stats
-
Mar 25, 2003
Grant Date -
N/A
app pub date -
Oct 6, 1999
filing date -
Oct 6, 1999
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method and system for providing diagnostic services for a computer system is provided. The diagnostic application presents to the user of the computer system a graphical representation of a computer system (202). The user is able to click on graphical components of the graphical representation. The diagnostic application performs diagnostic services on the particular component clicked on by the user. The diagnostic application may determine if the most recent version of the appropriate software driver is installed in the computer system. The diagnostic application may perform diagnostic tests on the clicked component. The diagnostic application may also permit the user to access online diagnostic services to permit the user to access the most recent version of the applicable software driver, communicate with a diagnostic support specialist, or receive additional diagnostic tools from a location remote from the computer system.
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