Method and system for providing enhanced call service features at remote locations
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United States of America Patent
Stats
-
Apr 1, 2003
Grant Date -
N/A
app pub date -
Aug 9, 1999
filing date -
Aug 9, 1999
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A system and method for providing PBX-like functionality at a remote office location utilizes a remote office platform interposed between a data communications network and the conventional office PBX. A remotely located individual (such as a telecommuter) can 'log in' to the remote office platform and, once the individual is authenticated, the platform can 'push' a graphical user interface emulating a PBX station set to the remote employee's personal computer. As the individual activates the various PBX-like features (by 'clicking' on a particular button on the screen) a command is returned to the remote office platform and ultimately communicated to the office PBX to affect the desired result (e.g., call transfer, hold, conference, etc.). Inbound traffic to the office PBX destined for the remote individual will be immediately forwarded by the PBX to the remote office platform to be communicated to that person's 'soft phone' on the personal computer.
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