Caller identification verification system

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United States of America Patent

PATENT NO 6542583
SERIAL NO

08812470

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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A process, apparatus and system are disclosed for verifying the authenticity of a user before providing the user with a desired service. The process involves first receiving a request from the user. Next, a question set is fetched corresponding to the user. The question set concerns information of a private nature that someone with rightful access to the desired services should know. The question set has at least one question and a possible answer or list of possible answers corresponding to the question. The question is then transmitted to the user along with the possible answer(s). After receiving a response from the user, a record is made whether the response correctly identified the possible answer as being correct or not. Finally, after the number of questions transmitted to the user reaches a predetermined number, a determination is made whether the number of incorrect responses exceeds a certain limit. If the number of incorrect responses exceeds the certain limit, then the user is refused the desired service. Otherwise, the user is provided with the desired service.

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First Claim

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Patent Owner(s)

Patent OwnerAddress
AVAYA TECHNOLOGY CORP211 MOUNT AIRY ROAD BASKING RIDGE NEW JERSEY 07920 UNITED STATES OF AMERICA

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Taylor, Glen A Columbus, OH 9 224

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