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Abstract

A caller identification callback list method and system. The system displays a callback list informing a user of a missed call received from a terminal on a central office telephone line from within an organization. The callback list includes the names and extension or branch telephone numbers for persons the user has defined exist within the organization. Once an indication that the user has missed a telephone call from within the organization appears on the user's terminal, the user may choose from a list of names and extension or branch telephone numbers and return the call without having to search outside sources for the correct number. The return call may be accomplished by either an automatic callback feature or manually using the terminal. Additionally, the caller identification callback lists allow a user to select the people and associated extension or branch telephone numbers in advance without the prospective caller first calling the user.

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First Claim