Customer support system using internet
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Apr 1, 2003
Grant Date -
Aug 15, 2002
app pub date -
May 15, 1998
filing date -
May 15, 1997
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A customer support system provides a customer support service with respect to a consumer product using an Internet. The customer support system includes a customer support server having a customer support engine for providing the customer support service with respect to a consumer product, and a database for storing product-related information to be used by the customer support engine. The system also includes a user computer including Internet communications means which can be connected to the customer support server through an Internet. The customer support engine of the customer support server includes a gate page, as a homepage of the customer support system, for providing a menu with respect to a predetermined customer support service, and a service page for providing at least a customer support service, including the usage guidance on a product, according to a predetermined menu selected on the gate page. As a result, the number of after service requests from consumers is reduced, and the service cost is minimized while the service quality is enhanced.
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