Method and apparatus for cheating an information report resulting from a diagnostic session
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United States of America Patent
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Apr 15, 2003
Grant Date -
N/A
app pub date -
Dec 29, 1998
filing date -
Dec 29, 1998
priority date (Note) -
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Abstract
A method and device are provided for creating an information report for a computer system. An information report is used to signal a problem with a computer system and to provide information about the problem. The information report contains only relevant information, thereby decreasing the bandwidth required to send the information report, and the time required for a technician to review the information report. Information about the problem with the computer system is input by a user of the computer system. This information, together with information stored in a diagnostic tree, is used to limit the scope of an automatic information retrieval. An information report is produced from the results of the automatic information retrieval.
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