Call center system
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Apr 22, 2003
Grant Date -
Dec 6, 2001
app pub date -
Mar 11, 1998
filing date -
Jul 28, 1997
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A signal receiving unit receives call information (termination trunk number) of a termination call, a user number, and so forth from an originator. Thereafter, the signal receiving unit transfers the termination call to an operator unit through a PBX. The operator unit receives the call information of the transfer call and inquires of the signal receiving unit about the user number and so forth with a key of the call information. In addition, the operator unit searches user information with a key of the user number from a database and displays the searched result. Even if the PBX is using an ACD function or the like, user identification information received by the signal receiving unit can be sent to the operator unit as a transfer destination.
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