Service level management in a hybrid network architecture
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United States of America Patent
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Apr 29, 2003
Grant Date -
N/A
app pub date -
Jun 2, 1999
filing date -
Jun 2, 1999
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A Service Level Management system is provided. A notification of a service level problem within a combination packet-switching and circuit-switching hybrid network is received by the system. The service level agreement is retrieved and the problem is checked against the agreement to determine if the agreement has been met. The notification of the problem is prioritized with a second notification of a second service level problem based on a number of times the agreement has not been met. Next, a resolution for the service level problem within the hybrid network is determined. The resolution may include a status report, resolution notification, problem reports, service reconfiguration, trouble notification, service level agreement violations, and/or outage notification. The progress of the implementation of the resolution is tracked. Finally, the hybrid network is managed based on the future predicted behavior of the network.
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