Method and apparatus for providing active help to a user of a voice-enabled application
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United States of America Patent
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May 6, 2003
Grant Date -
N/A
app pub date -
Apr 25, 2000
filing date -
Apr 25, 2000
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A voice-enabled application, which may be a voice browser, is configured to provide active help to a user. The application maintains a usage history of each user with respect to dialog states. The usage history includes various user-specific variables, some of which are valid across multiple sessions. The application maintains a number of active help prompts capable of being played to a user as speech, each containing information on a different, specific help topic. The application further maintains a number of sets of conditions, each set corresponding to a different one of the active help prompts. The application monitors dialog states during a session of a user and generates an event based on the dialog states. The application applies certain ones of the conditions to certain ones of the user-specific variables in response to the event. The application then plays a active help prompt containing information on a specific help topic to the user if the applied conditions are satisfied.
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