Method and apparatus for multiple tiered matching of natural language queries to positions in a text corpus

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United States of America Patent

PATENT NO 6560590
SERIAL NO

09503983

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Abstract

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A multi-tiered system for responding to natural language queries is using disclosed. The query resolution system returns zero or more links to content that is relevant to the users query. The present invention for query resolution combines two or more types of natural language query resolution methods, where the knowledge base for each of the methods comes from a single knowledge specification. The various different natural language query resolution methods differ fundamentally in how they match the user query to the web site content. The results of the resolution methods are ranked and all, some, or none of the results of each system may be displayed.

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Patent Owner(s)

  • VERINT AMERICAS INC.;BIRDGE BANK NATIONAL ASSOC. TECHNOLOGY SUPPORT SERVICES

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
O'Neill, Brian San Francisco, CA 23 593
Shwe, Michael San Francisco, CA 1 226

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