System and method for monitoring support activity
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United States of America Patent
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-
May 13, 2003
Issued Date -
N/A
app pub date -
Dec 17, 1999
filing date -
Oct 6, 1999
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A computer system for measuring and monitoring local client support activity associated with servicing and supporting a computer by a client is disclosed. The system includes a local client support activity file in the local computer. The local client support activity file preferably records local client support activity. The local client support activity file is further operable to be uploaded when the client contacts a networked support center using the local computer. The system may also be used to evaluate the effectiveness of local support utilities and support center utilities.
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