Customer support system
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
May 13, 2003
Grant Date -
Aug 30, 2001
app pub date -
Dec 27, 2000
filing date -
Dec 28, 1999
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A customer support system uses information concerning device located at customer and supports the customer. A customer support center collects customer information using a communication line, and stores or transferring the information. Customer information systems connected with the customer support center via a communication line, use the information of the customer support center, and support the customer. The customer support center comprises a collector for collecting and distributing usage information and quality information of the device, and a memory storing the usage information and quality information of the device as it is or after modifying it. The customer information systems use the usage information and quality information of the device collected by the customer support center, and support the customers.
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