Method and apparatus for problem diagnosis and solution
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United States of America Patent
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May 27, 2003
Grant Date -
N/A
app pub date -
Jan 10, 2000
filing date -
Jan 10, 2000
priority date (Note) -
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Abstract
A method for problem diagnosis based on queries received from remote locations includes the steps of determining applicable solution recommendations based on a diagnosis query, displaying the applicable solution recommendations on a screen of a remote terminal, and determining whether a case based reasoning tool is available to answer the diagnosis query. When the case based reasoning tool is available, the method presents the case based reasoning tool on the screen with the applicable solution recommendations.
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