System and method for monitoring support activity
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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-
Jun 3, 2003
Grant Date -
N/A
app pub date -
Oct 6, 1999
filing date -
Oct 6, 1999
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
The present invention discloses a computer system for measuring and monitoring local client support activity associated with servicing and supporting a computer by a client. The system includes a local client support activity file in the local computer, the local client support activity file records local client support activity. The local client support activity file is further operable to be uploaded when the client contacts a support center using the local computer.
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Cited Art Landscape
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