Survey analysis system and method
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United States of America Patent
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Jun 3, 2003
Grant Date -
N/A
app pub date -
Sep 23, 1997
filing date -
Sep 23, 1997
priority date (Note) -
Expired
status (Latency Note)
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Abstract
A method and apparatus for analyzing a survey database, wherein a user can perform a wide variety of requests to the survey database without having to independently calculate a desired result. In accordance with the present invention, this may be accomplished by using a rules-based expert system for forming and executing requests to a survey database. In a rules-based expert system, a number of rules are provided wherein the rules contain much of the 'knowledge' of the experts, thereby allowing 'non-expert' users to perform 'expert' analysis of client satisfaction data in an accurate and repeatable fashion.
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