Importance

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Abstract

A customer survey design system that allows survey organizations to easily design and modify the survey, and to do so in a shorter period of time. In particular, there is a telephone survey creation method usable by a non-technical person, using a single web site and an audio responsive system like a telephone. The client is allowed to create a customer survey to be taken over a phone. Specifically, there is a step of accessing a web site and begin creating the survey by typing in survey questions and enteries. Additionally, there is a second step of completing the creation of the survey by providing a voice script for each question typed onto the web site. Creating the survey also includes the step of allowing the client to modify the questions created on the web site. Additionally, there is a method of accessing a web site that further comprises the steps of a) selecting an entry from a pre-set entry list for the survey, b) determining if the selected entry is a question, and if so, prompting the client to type the question to be asked in the survey, and thereafter completing the question criteria, and returning to the step of selecting a pre-set entry.

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First Claim