Importance

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Abstract

A network telephone queuing system including a network telephone switch 108 and a queue server 114 associated with switch 108. Switch 108 receives all calls to a SOHO queuing system subscriber 110 regardless of the point of origin of a call. Calls are routed to queue server 114. If no calls are currently queued for subscriber 110, queue server 114 rings SOHO subscriber 110 and instructs switch 108 to establish a connection with subscriber 110 upon answer. Otherwise, queue server 114 places the call in a queue and connects queued calls to an IVR broadcast music trunk 118 while on hold. Queue server 114 attempts to call subscriber 110 periodically and instructs switch 108 to connect the caller at the top of the queue with subscriber 110 when subscriber 110 finally answers the call. Queue server 114 then drops out of the call.

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First Claim