Interactive information transaction processing system on IP telephony platform
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United States of America Patent
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Jul 15, 2003
Issued Date -
N/A
app pub date -
Sep 29, 1998
filing date -
Sep 24, 1996
priority date (Note) -
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Abstract
A system and method to enable a wide user community to be universally networked in voice communication. Server/IVR 100 receives voice communications from users employing a variety of device types, primarily computers and telephones. These voice communications may be in either asynchronous format, incoming from data grade networks such as the Internet 140, or synchronous format, incoming from standard telephony networks such as SPN 109. Server/IVR 100 functionality seamlessly integrates these voice communications and provides point-to-point, conferenced or broadcast connections of multiple users regardless of user device or asynchronous/synchronous connection format. Server/IVR 100 may also selectively call up automated speech resources ('robots') to be placed in voice communication with users.
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