Importance

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Abstract

A method and system for automated navigation through voice menu information systems for mobile devices are disclosed. Navigation of the voice menu information systems is accomplished using a stored script (i.e., a time ordered log of the input associated with a previous interaction). A user wishing to store such a script, prior to an interaction with a voice menu system, would select this option from a menu displayed on the display screen of the wireless client device. The user is prompted to provide a label for the script. The labeled script is then created and stored by monitoring the input characters and timings thereof. After a new script has been stored, the information used to generate menu displays pertaining to available scripts for the wireless client device is updated to reflect the addition of the new script. Thereafter, for future interactions with the voice menu information system, the user need only select the appropriate script label when displayed by interacting with the wireless client device. Once a script has been launched, the script causes automated dial-in to the voice menu information system and interaction therewith in an automated fashion by way of the script. Following the processing of the script, the user can be on-line with the voice menu information system to receive the response or can have the response sent to a designated voice mailbox for later retrieval.

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First Claim