Method and apparatus for determining and using multiple object states in an intelligent internet protocol telephony network
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United States of America Patent
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-
Jul 22, 2003
Grant Date -
Aug 1, 2002
app pub date -
Jan 22, 1998
filing date -
Oct 25, 1995
priority date (Note) -
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status (Latency Note)
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Abstract
An Internet Protocol-capable call center system has a managing computer connected to a plurality of PCs at agent stations on a local area network. The managing computer is adapted to receive and route Internet Protocol Network Telephony calls to the agent stations according to predetermined routing rules. A statistics server (stat-server) in the call center provides status of call center objects, among multiple status possibilities, to requesting applications in the processes of routing calls. Requesting applications, in addition to requests for object states, provide priority indications of object states desired. The stat-server provides the highest priority state to a requesting application. In the absence of a priority indication the stat-server provides status of objects according to a default indication.
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