Importance

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Abstract

A method and apparatus are disclosed for computing and reporting statistical information that describes the performance of an interactive speech application. The interactive speech application is developed and deployed for use by one or more callers. During execution, the interactive speech application stores, in a log, event information that describes each task carried out by the interactive speech application in response to interaction with the one or more callers. After the log is established, an analytical report is displayed. The report describes selective actions taken by the interactive speech application while executing, and selective actions taken by one or more callers while interacting with the interactive speech application. Information in the analytical report is selected so as to identify one or more potential performance problems in the interactive speech application. The analytical reports are generated based on the information stored in the event logs. Each line of the event log is associated with a particular call and is identified by a unique call number. Each line of the event log is then processed to calculate and extract data needed for the analytical reports.

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First Claim