Context sensitive web-based user support
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United States of America Patent
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Sep 30, 2003
Grant Date -
Jan 30, 2003
app pub date -
Sep 16, 1999
filing date -
Sep 16, 1999
priority date (Note) -
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status (Latency Note)
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Abstract
A method of providing support to a user of a computer peripheral includes sensing a peripheral indicia at a computer and registering the peripheral and downloading from a server additional information about the peripheral based on the peripheral indicia. The peripheral indicia includes any of a model number, a part number, a serial number, a date of manufacturer and a configuration indicia. Registering the peripheral is performed by launching a communications browser to connect to the server. The method also senses a peripheral condition at the computer where the peripheral condition includes either an error code or a code indicative of a consumable reaching a predetermined threshold or both. This method accesses the server at an address defined by the peripheral condition, and the server provides the browser with additional information about the peripheral condition.
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