Information reception processing method and computer-telephony integration system
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United States of America Patent
Stats
-
Oct 21, 2003
Grant Date -
N/A
app pub date -
Jun 24, 1998
filing date -
Jun 25, 1997
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
When a sender sends a transmission message to a receiver by use of a communication appliance such as telephone, portable telephone, facsimile or electronic mail, the transmission massage is temporarily received by a computer-telephony integration (CTI) server. The CTI server makes reference to a user contact table to thereby specify a contact point of the receiver at present and the kind of a communication appliance capable of being used by the receiver which are registered in advance in the user contact table. Then, the CTI server sends the transmission message to the receiver after automatic media conversion in accordance with the communication appliance and reception condition which are allowed for the receiver to use. A reception condition requested by the sender may be reflected in a part of the reception condition of the receiver.
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