Automated transaction distribution system and method implementing transaction distribution to unavailable agents
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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Oct 21, 2003
Grant Date -
N/A
app pub date -
Jan 24, 2000
filing date -
Jan 24, 2000
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
An automated transaction distribution system assigns an incoming transaction (call, text chat, email, fax, etc.) to an agent who is selected to handle the transaction. If the best agent to select is not available because he or she is handling another transaction, taking a break, in a meeting, or otherwise unavailable, the incoming transaction may still be assigned if the selected agent is expected to become available within an acceptable time period for that type of transaction.
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