System and method for remotely controlling automated call placement call monitoring functions
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United States of America Patent
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Nov 11, 2003
Grant Date -
N/A
app pub date -
Apr 11, 2000
filing date -
Apr 11, 2000
priority date (Note) -
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status (Latency Note)
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Abstract
A system and method for remotely controlling the call monitoring functions performed by an automated call placement system (ACP) and an ACP incorporating the system or the method. In one embodiment, the system includes: (1) a controller, coupled to the call monitoring unit and having a single wire pair interface, that transmits traffic carried on the selected one of the lines via the interface, transmits function menus via the interface, receives in-band control commands via the interface and controls functions of the call monitoring unit in response thereto and (2) an in-band data-capable device having a display, coupled to the interface via a single wire pair, that receives and audibly reproduces the traffic, displays the function menus on the display and transmits the in-band control commands to the controller thereby to control the call monitoring unit.
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