Method and system for automatically verbally responding to user inquiries about information

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United States of America Patent

PATENT NO 6647363
APP PUB NO 20030125926A1
SERIAL NO

09414459

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Abstract

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A system is presented for automatically responding to a user inquiry comprising a dialog manager and a presentation manager. The dialog manager executes a machine-controlled human/machine dialog to determine a set of query items, and in response thereto, retrieves information items from memory. The presentation manager determines the inquiring user's intentions motivating and associated with the query, and in response thereto selects a preferred manner of presenting the retrieved information items, or presentation scenario. In so doing, at least one natural language phrase is generated to match the selected presentation scenario, and a speech generator verbally presents the generated phrasing to the inquiring user.

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Patent Owner(s)

Patent OwnerAddress
NUANCE COMMUNICATIONS INC1 WAYSIDE ROAD BURLINGTON MA 01803

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Claassen, Antonius M W Lent, NL 1 108

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