System and method for automated third party verification
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United States of America Patent
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Nov 18, 2003
Grant Date -
N/A
app pub date -
Oct 23, 1998
filing date -
Oct 23, 1998
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Abstract
A system and method for performing independent third party verification utilizes an automated system for posing questions to a customer and for recording and analyzing the customer's responses to those questions. The system could include a voice synthesizer or an audio player for posing oral questions to a customer. The system could also include voice recognition capabilities to analyze a customer's oral responses to questions. The system could also be provided with the capability to analyze a series of customer responses and to create an automated score to confirm or deny the verification process. The system could further include a live operator interface to allow a live operator to quickly review only the customer's responses to a series of verification questions. The live operator's analysis of the customer responses could be compared to the automated analysis as a further check on the verification process. Preferred embodiments would also include the means to access customer responses based on customer-specific information.
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- 15 United States
- 10 France
- 8 Japan
- 7 China
- 5 Korea
- 2 Other
Patent Owner(s)
- CONVERGYS CUSTOMER MANAGEMENT GROUP INC.;PRICEINTERACTIVE, INC.
International Classification(s)
Inventor(s)
Inventor Name | Address | # of filed Patents | Total Citations |
---|---|---|---|
Price, Timothy M | Rockville, MD | 42 | 804 |
Ramsay, John R | Herndon, VA | 6 | 205 |
Skaddan, Dana N | Fairfax Station, VA | 2 | 69 |
Unger, Nicholas K | Vienna, VA | 4 | 124 |
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Surcharge after expiration - Late payment is unavoidable | $700.00 | $350.00 | $175.00 |
Surcharge after expiration - Late payment is unintentional | $1,640.00 | $820.00 | $410.00 |
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