Maintenance support system for electronic apparatus
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Dec 2, 2003
Grant Date -
Jan 17, 2002
app pub date -
Apr 16, 2001
filing date -
Apr 17, 2000
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A maintenance support system for an electronic apparatus, having an electronic processing system including an electronic apparatus and a remote management system connected to each electronic processing system. Each electronic processing system includes a system for transmitting information of the connection of the electronic apparatus, transmitting information concerning setting of the electronic apparatus, and transmitting information notifying occurrence of a problem of the electronic apparatus to the remote management system. The remote management system includes a system for reporting the notification in the remote management system when receiving the notification, a system for configuring a reproduction electronic apparatus having substantially the same connection, setting the connection and setting of the electronic apparatus in the remote management system, and a system for reproducing on the reproduction electronic apparatus the state when the problem occurred by executing the same operation as the operation of the electronic apparatus.
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