System and method for providing access to a unified message store logically storing computer telephony messages
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United States of America Patent
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Dec 9, 2003
Grant Date -
N/A
app pub date -
Jul 3, 2001
filing date -
Sep 29, 2000
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A system and method for providing access to a unified message store logically storing computer telephony messages is disclosed. A multiplicity of heterogeneous storage objects corresponding to computer telephony messages are stored in a unified message store. An application software layer exchanging the heterogeneous storage objects with a computer telephony server is exported. The computer telephony server is interfaced via a container subsystem defining encapsulated methods including organization strategy methods and storage strategy methods. A unified inbox generating an indicator for at least one of the computer telephony messages is provided. The unified inbox exports user controls for accessing the corresponding heterogeneous storage objects stored in the unified message store.
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