US Patent No: 6,661,884

Number of patents in Portfolio can not be more than 2000

One number, intelligent call processing system

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ALSO PUBLISHED AS: 20020136381
ATTORNEY / AGENT: (SPONSORED)
 

Importance

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Abstract

A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. The system utilizes VRU technology in conjunction with the national telecommunications network connected via Computer Telephone Integration (CTI) to a virtual telephone number database containing a nationwide master list of telephone numbers with attribute data items associated by Spatial Key linkage to each telephone number. The process of the invention is initiated by a caller dialing a selected telephone number to request information and/or services. Based on the number dialed, a caller or network provided ten-digit telephone number and VRU prompted for and received caller input, the system retrieves the application requested data from the virtual telephone number database and provides it to the network.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
NEUSTAR INFORMATION SERVICES, INC.STERLING, VA30

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Moore, George G Afton, MN 47 1052
Shaffer, James D Rancho Santa Fe, CA 44 972

Cited Art

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Patent Citation Ranking

Forward Cites

Patent Info (Count) # Cites Year
 
DIEBOLD, INCORPORATED (2)
8,055,359 Drive-through transaction system and method 0 2007
7,848,830 Drive-through transaction system and method 0 2007
 
AVAGO TECHNOLOGIES GENERAL IP (SINGAPORE) PTE. LTD. (1)
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GLOBALFOUNDRIES INC. (1)
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SPRINT SPECTRUM L.P. (1)
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TABLEAU SOFTWARE, INC. (1)
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Maintenance Fees

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11.5 Year Payment $7400.00 $3700.00 $1850.00 Jun 9, 2015
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