One number, intelligent call processing system

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 6661884
APP PUB NO 20020136381A1
SERIAL NO

10082669

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. The system utilizes VRU technology in conjunction with the national telecommunications network connected via Computer Telephone Integration (CTI) to a virtual telephone number database containing a nationwide master list of telephone numbers with attribute data items associated by Spatial Key linkage to each telephone number. The process of the invention is initiated by a caller dialing a selected telephone number to request information and/or services. Based on the number dialed, a caller or network provided ten-digit telephone number and VRU prompted for and received caller input, the system retrieves the application requested data from the virtual telephone number database and provides it to the network.

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First Claim

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Patent Owner(s)

Patent OwnerAddressTotal Patents
MUREX SECURITIES, LTD.CHICAGO, IL18
NEUSTAR INFORMATION SERVICES, INC.STERLING, VA29

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Moore, George G Great Falls, VA 38 1753
Shaffer, James D Rancho Santa Fe, CA 35 1771

Cited Art Landscape

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* Cited By Examiner

Patent Citation Ranking

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