One number, intelligent call processing system

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 6661884
APP PUB NO 20020136381A1
SERIAL NO

10082669

Stats

ATTORNEY / AGENT: (SPONSORED)

Importance

Loading Importance Indicators... loading....

Abstract

See full text

A one number, multi-application, intelligent call processing system provides service benefits to a caller, a servicing location and/or a vanity number advertiser during a call, parallel to the call and/or post call in an integrated common architecture. The system utilizes VRU technology in conjunction with the national telecommunications network connected via Computer Telephone Integration (CTI) to a virtual telephone number database containing a nationwide master list of telephone numbers with attribute data items associated by Spatial Key linkage to each telephone number. The process of the invention is initiated by a caller dialing a selected telephone number to request information and/or services. Based on the number dialed, a caller or network provided ten-digit telephone number and VRU prompted for and received caller input, the system retrieves the application requested data from the virtual telephone number database and provides it to the network.

Loading the Abstract Image... loading....

First Claim

See full text

Family

Loading Family data... loading....

Patent Owner(s)

Patent OwnerAddressTotal Patents
MUREX SECURITIES, LTD.CHICAGO, IL18
NEUSTAR INFORMATION SERVICES, INC.STERLING, VA29

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Moore, George G Great Falls, VA 38 1677
Shaffer, James D Rancho Santa Fe, CA 35 1666

Cited Art Landscape

Patent Info (Count) # Cites Year
 
Other [Check patent profile for assignment information] (3)
5432841 System for locating and communicating with mobile vehicles 536 1992
5715299 Method and apparatus for telecommunications network routing 11 1994
5668852 Automatic caller-associated information provision system, improvement and method for paging system 84 1996
 
ALCATEL USA, INC. (1)
4608460 Comprehensive automatic directory assistance apparatus and method thereof 114 1984
 
SONY CORPORATION (1)
4805119 User terminal for videotex 33 1986
 
MUREX LICENSING CORPORATION (1)
4757267 Telephone system for connecting a customer to a supplier of goods 681 1987
 
CIVIX-DDI, LLC (1)
5682525 System and methods for remotely accessing a selected group of items of interest from a database 460 1995
 
EXECUTONE INTER-TELBUSINESS INFORMATION SYSTEMS, INC. (1)
5465286 Apparatus for supervising an automatic call distribution telephone system 277 1994
 
SBC TECHNOLOGY RESOURCES, INC. (3)
5592541 Apparatus and method for forwarding incoming calls 189 1995
5680446 Advanced intelligent network screening 88 1995
5974133 Method and apparatus for facilitating communication across multiple locations 129 1996
 
SYGNET COMMUNICATIONS, INC. (1)
5546445 Cellular telephone system that uses position of a mobile unit to make call management decisions 319 1995
 
Publitel Internacional, S.A. (1)
5652784 Automatic telephone advertising provided in lieu of dial-tone 96 1996
 
MAZDA MOTOR CORPORATION (1)
5293163 Navigation apparatus for vehicles 205 1993
 
AISIN AW CO., LTD. (1)
5784059 Vehicle navigation system with destination selection using hierarchical menu arrangement with selective level skipping 82 1995
 
AVAYA INC. (1)
5963861 Dealer-locator service and apparatus for mobile telecommunications system 104 1996
 
UNWIRED PLANET, LLC (1)
5812950 Cellular telephone system having prioritized greetings for predefined services to a subscriber 61 1995
 
ASPECT SOFTWARE, INC. (1)
5214688 Method and apparatus for dynamic and interdependent processing of inbound calls and outbound calls 177 1990
 
ZELEX (1)
4341929 Memory accessing system 36 1980
 
RONALD A. KATZ TECHNOLOGY LICENSING, L.P. (2)
5259023 Telephonic-interface statistical analysis system 95 1991
5815551 Telephonic-interface statistical analysis system 97 1995
 
ALLIED CORPORATION (1)
4484192 Moving map display 100 1981
 
ASPECT COMMUNICATIONS CORPORATION (2)
5027384 Personalized automatic call routing 169 1988
5029196 Automated call screening 274 1988
 
TOTAL TRAVEL MANAGEMENT, INC. (1)
5237499 Computer travel planning system 386 1991
 
TREN TECHNOLOGIES HOLDING, LLC (1)
5584025 Apparatus and method for interactive communication for tracking and viewing data 311 1995
 
WILMINGTON TRUST, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT (4)
5729600 Automatic call distributor with automated voice responsive call servicing system and method 84 1992
5436965 Method and system for optimization of telephone contact campaigns 184 1993
5724408 Automated call screening 67 1994
6167128 Method and apparatus for controlling a telephone system 14 1995
 
GARMIN SWITZERLAND GMBH (2)
5559707 Computer aided routing system 478 1995
5848373 Computer aided map location system 772 1997
 
BELLSOUTH INTELLECTUAL PROPERTY CORPORATION (4)
5533107 Method for routing calls based on predetermined assignments of callers geographic locations 160 1994
5878126 Method for routing a call to a destination based on range identifiers for geographic area assignments 206 1995
5802513 Method and system for distance determination and use of the distance determination 32 1996
5692038 Method for identifying the source of a telephonic communication 71 1996
 
CATALINA MARKETING CORPORATION (1)
5710886 Electric couponing method and apparatus 624 1995
 
PAULUCCI, JENO F. (1)
4797818 Food order/delivery system 165 1987
 
AG Communication Systems Corporation (1)
5727057 Storage, transmission, communication and access to geographical positioning data linked with standard telephony numbering and encoded for use in telecommunications and related services 473 1994
 
Hughes Aircraft Company (1)
4766555 System for the automatic generation of data bases for use with a computer-generated visual display 26 1985
 
GENESYS COMMUNICATIONS LABORATORIES, INC. (1)
5802163 Methods and apparatus for implementing an outbound network call center 38 1996
 
FUJI XEROX CO., LTD. (1)
5524202 Method for forming graphic database and system utilizing the method 45 1995
 
BALL, HARLEY R. (1)
5850433 System and method for providing an on-line directory service 500 1996
 
Litle & Co. (1)
5465290 Confirming identity of telephone caller 161 1993
 
BROTHER KOGYO KABUSHIKI KAISHA (1)
5894507 Telephone with function for adding and removing regional numbers from telephone numbers to be dialed 13 1996
 
Memorylink, Inc. (2)
5289371 System and method for routing data and communications 141 1992
5852809 System and method for routing data and communications 129 1995
 
VOLPE, ANTHONY (1)
4954958 Directional information system 180 1988
 
UNIFI COMMUNICATIONS CORPORATION, A DELAWARE CORPORATION (1)
5168515 Switchless automatic call distribution system 126 1991
 
Double Click, Inc. (1)
5948061 Method of delivery, targeting, and measuring advertising over networks 1866 1996
 
Mid America Technologies, Inc. (1)
5197009 Apparatus for and method of creating delivery route maps 53 1992
 
VOLT DELTA RESOURCES LLC (1)
5488652 Method and apparatus for training speech recognition algorithms for directory assistance applications 155 1994
 
LOCATION SERVICES IP, LLC (2)
5839088 Geographic location referencing system and method 159 1996
6202023 Internet based geographic location referencing system and method 458 1999
 
SELLECTSOFT, LLC (1)
6035280 Electronic discount couponing method and apparatus for generating an electronic list of coupons 282 1996
 
MCI COMMUNICATIONS CORPORATION (1)
5095505 Efficient flexible special service call processing 111 1991
 
Regal Greetings & Gifts Inc. (1)
5721832 Method and apparatus for an interactive computerized catalog system 250 1995
 
MEADOR, C. LAWRENCE, TRUSTEE OF D.S.T. RETIREMENT FUND (1)
4974170 Electronic directory for identifying a selected group of subscribers 194 1990
 
SIEMENS TELECOM NETWORKS (2)
5970131 Method for providing location/geographic portability in a system having different service providers within a common numbering plan area 13 1995
5796813 Method for routing a call 77 1996
 
KAMA-TECH (HK) LIMITED (1)
5528518 System and method for collecting data used to form a geographic information system database 172 1994
 
Geodisplay Technology Limited Partnership (1)
4873513 Automated map display system 91 1987
 
ROLM COMPANY (1)
5287498 Message transmitting system wherein recipient site is determined using information concerning the relationship between the sender and recipient sites 66 1991
 
INTELLECTUAL VENTURES II LLC (1)
6078657 Method and system for providing local telephone number portability using geographic unit building blocks 23 1997
 
TELEPHONE CONNECTION, THE, A DE CORP. (1)
5361295 Anonymous interactive telephone system 258 1991
 
GOOGLE INC. (2)
5553119 Intelligent recognition of speech signals using caller demographics 170 1994
5666400 Intelligent recognition 115 1994
 
Simms Security Corp. (1)
5334974 Personal security system 685 1992
 
FREEDOM SCIENTIFIC BLV GROUP, LLC (1)
5470233 System and method for tracking a pedestrian 454 1994
 
SHARP KABUSHIKI KAISHA (1)
5289195 Positioning and displaying system 41 1993
 
Cognitronics Corporation (1)
4782509 Apparatus and method for obtaining information in a wide-area telephone system with multiple local exchanges and multiple information storage sites 35 1987
 
TOUCH SCREEN MEDIA, INC. (1)
5422809 Method and apparatus for providing travel destination information and making travel reservations 163 1993
 
REMOTE LOCATOR SYSTEMS, LLC (1)
5548637 Method and apparatus for locating personnel and objects in response to telephone inquiries 324 1995
 
SANDATA TECHNOLOGIES, INC. (1)
5255183 Telephone-based personnel tracking system 99 1990
 
CDC PROPRIETE INTELLECTUELLE (1)
5602901 Specialized call routing method and apparatus for a cellular communication system 36 1994
 
TELEFONAKTIEBOLAGET L M ERICSSON (PUBL) (1)
6108533 Geographical database for radio system 261 1997
 
Nippondenso Co., Ltd. (6)
4761742 Guiding spot display apparatus 39 1986
4737916 Electronic map display system 137 1986
4737927 Map display apparatus 70 1986
4744033 Electronic display system 29 1986
4760531 Map display system 33 1986
4937572 Map display apparatus storing data of physically adjacent map sections in physically adjacent storage locations 37 1988
 
CALABRIO, INC. (1)
5642410 Call processor for a computer telephone integration system 65 1996
 
ROZMANITH, ANTHONY I. (1)
5179652 Method and apparatus for storing, transmitting and retrieving graphical and tabular data 244 1989
 
SCIENCE DYNAMICS CORPORATION (1)
5023904 Direct telephone dial ordering service 223 1989
 
PHONELINK PLC. JOHN DOUGLAS HOUSE (1)
5727201 Online data retrieval system 32 1995
 
RPX CLEARINGHOUSE LLC (1)
5905773 Apparatus and method for reducing speech recognition vocabulary perplexity and dynamically selecting acoustic models 67 1996
 
ROYAL CARIBBEAN CRUISES LTD. (1)
4788643 Cruise information and booking data processing system 143 1985
 
QWEST COMMUNICATIONS INTERNATIONAL INC. (2)
5457738 Method and system for searching an on-line directory at a telephone station 70 1995
5805688 Automated system and method for call handling 67 1995
 
REED ELSEVIER PROPERTIES INC. (1)
5570283 Corporate travel controller 186 1994
 
ALPHANET HOSPITALITY SYSTEMS INC. (1)
4942599 Location identification 67 1989
 
SANDEN CORPORATION (1)
5396254 Position recognition system and position-coordinate converting device 43 1991
 
AASTRA TECHNOLOGIES, INC. (1)
5481594 Audio caller identification unit 116 1993
 
CITIBANK, N.A. (2)
5966695 Sales and marketing support system using a graphical query prospect database 472 1995
5930764 Sales and marketing support system using a customer information database 509 1996
 
HOOPER, DAVID C. (1)
5381338 Real time three dimensional geo-referenced digital orthophotograph-based positioning, navigation, collision avoidance and decision support system 432 1993
 
Telecue Systems (1)
4645873 Transactional telecommunication system 177 1985
 
BELL CANADA (1)
5479488 Method and apparatus for automation of directory assistance using speech recognition 209 1994
 
NEUSTAR INFORMATION SERVICES, INC. (9)
5506897 Automatic routing system for telephonic services 119 1994
5848131 Automatic information and routing system for telephonic services 111 1996
5982868 Automatic routing and information system for telephonic services 45 1996
5901214 One number intelligent call processing system 234 1996
5907608 Automatic routing and information system for telephonic services 43 1998
5910982 Automatic routing and information system for telephonic services 38 1998
5956397 Automatic routing and information system for telephonic services 41 1998
6058179 One number, intelligent call processing system 109 1998
6185290 One number, intelligent call processing system 87 2000
 
HITACHI, LTD. (3)
4951212 Automobile driving guide apparatus 58 1988
5237323 Map retrieving system having a learning function 22 1991
5729731 Method of retrieving in a database through image information 35 1995
 
REAL ESTATE ALLIANCE LTD. (2)
4870576 Real estate search and location system and method 118 1986
5032989 Real estate search and location system and method 345 1989
 
RealSelect, Inc. (1)
5754850 Real-estate method and apparatus for searching for homes in a search pool for exact and close matches according to primary and non-primary selection criteria 177 1996
 
SEPRO ROBOTIQUE 44 BOULEVARD DES ETATS UNIS (1)
5329108 Map with indexes for a geographical information system and system for applying same 143 1992
 
KABUSHIKI KAISHA TOSHIBA (2)
4843569 Data input apparatus for picture data base management system 46 1987
5148522 Information retrieval apparatus and interface for retrieval of mapping information utilizing hand-drawn retrieval requests 72 1991
 
BELL TELEPHONE LABORATORIES, INCORPORATED (8)
4313035 Method of providing person locator service 469 1980
4310727 Method of processing special service telephone calls 177 1980
4611094 Method for customer definable telephone capability 361 1983
4924510 Telecommunications database accessing method 79 1988
5033079 Establishment of facsimile calls 132 1989
4953204 Multilocation queuing for telephone calls 233 1989
5001710 Customer programmable automated integrated voice/data technique for communication systems 265 1989
5008930 Customer definable integrated voice/data call transfer technique 200 1989
 
INTER*ACT SYSTEMS, INCORPORATED (1)
4817043 Information kiosk 80 1988
 
CANON KABUSHIKI KAISHA (1)
5867563 Location display apparatus 13 1995
 
INTERNATIONAL BUSINESS MACHINES CORPORATION (2)
4987587 Method and apparatus for providing 800 number service 83 1989
5333266 Method and apparatus for message handling in computer systems 664 1992
 
Sprint Communications Company L.P. (2)
5734709 System for customer configuration of call routing in a telecommunications network 95 1995
5812654 Telecommunications network routing 85 1995
 
AT&T IPM CORP. (2)
5430782 Caller directed routing of toll free calls using variable prefixes 34 1992
5481603 Intelligent call processing based upon complete identification of calling station 165 1993
 
LUCENT TECHNOLOGIES INC. (3)
5640319 Switch control methods and apparatus 36 1991
5771283 Method for delivering enhanced caller identification service in a telecommunications network 230 1995
6041103 Interactive call identification 129 1996
 
FUJITSU LIMITED (1)
5543788 Map management system in geographic information management system 28 1994
 
DENSO CORPORATION (1)
5948041 Information service device having simple data retrieval capabilities 187 1997
 
INTEL CORPORATION (1)
5046088 Converter for in-band routing and/or origination information 117 1989
 
MITSUBISHI DENKI KABUSHIKI KAISHA (1)
5635953 Map displaying apparatus 46 1995
 
QUALCOMM FYX, INC. (4)
5796634 System and method for identifying the geographic region of a geographic area which contains a geographic zone associated with a location 107 1997
5961569 System and method for identifying a geographic point within a geographic section 76 1997
5961572 System and method for identifying the geographic region of a geographic area which contains a geographic point associated with a location 112 1997
5978747 Method for identifying the geographic region of a geographic area which contains a geographic zone 88 1998
 
LOCAL EYES CORPORATION (1)
6148289 System and method for geographically organizing and classifying businesses on the world-wide web 155 1997
 
KAYE INSTRUMENTS, INC. (1)
4577062 Method for dispensing information 116 1983
 
Digital Systems International, Inc. (1)
5822416 System and method for real-time screening and routing of telephone calls 59 1996
 
ADVANTIS (2)
5680448 Call routing selection method 35 1992
5768360 Subscriber call routing processing system 87 1995
 
NEC CORPORATION (1)
5646977 Mobile telephone device system having steal prevention function 17 1995
 
AT&T Bell Laboratories (4)
5163087 Delivery of customer data base key using automatic number identification 92 1990
5136636 Telephone connection to a nearby dealer 133 1991
5253288 Alternate destination call redirection for telecommunications systems 79 1991
6097802 Advanced intelligent single telephone number routing 82 1996
 
MYWAY.COM CORPORATION (1)
6108650 Method and apparatus for an accelerated radius search 53 1998
 
GARNET DIGITAL, LLC (1)
5379421 Interactive terminal for the access of remote database information 60 1994
 
GO2 Software, Inc. (1)
6047236 Geographic location referencing system and method 122 1998
 
VALUE CLICK, INC. (1)
5991735 Computer program apparatus for determining behavioral profile of a computer user 867 1998
 
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. (2)
5097528 System for integrating telephony data with data processing systems 210 1991
5402474 System, data processing method and program to provide a programmable interface between a workstation and an archive server to automatically store telephone transaction information 242 1994
 
800 Adept, Inc. (3)
5588048 Geographically mapped telephone routing method and system 96 1996
5805689 Geographically mapped telephone routing method and system 56 1996
RE36111 Geographically mapped telephone routing method and system 70 1997
 
QUALCOMM INCORPORATED (2)
6085085 Method and apparatus for performing preferred system selection 53 1996
5946618 Method and apparatus for performing position-based call processing in a mobile telephone system using multiple location mapping schemes 175 1997
 
MPL APPLICATIONS, L.L.C. (1)
5036535 Switchless automatic call distribution system 215 1989
 
VERIZON PATENT AND LICENSING INC. (1)
6163597 Method and apparatus for routing calls placed to a virtual telephone number 47 1995
 
MUREX SECURITIES, INC. (1)
6091810 Automatic routing and information system for telephonic services 38 1998
 
AT&T-BL, AT&T COMMUNICATIONS, INC. (1)
5018191 Special service call routing 211 1989
 
E-TALK CORPORATION (2)
5555299 Method and system for transferring calls and call-related data between a plurality of call centers 199 1995
5684870 Method and system for transferring calls and call-related data between a plurality of call centers 193 1996
 
Amtel Communications, Inc. (1)
4672660 Method and system for identifying telephone callers 67 1985
 
BHL PATENT HOLDINGS LLC (1)
2002/0143,320 Tracking medical products with integrated circuits 30 2002
 
HITACHI CONSTRUCTION MACHINERY CO., LTD. (1)
5191504 Control apparatus for electromagnetic device having proportional solenoid 13 1990
 
IRON OAKS TECHNOLOGIES, LLC (1)
5299132 Vehicle locating and communicating method and apparatus using cellular telephone network 424 1992
 
AT&T COMMUNICATIONS, INCORPORATED, 295 NORTH MAPLE AVENUE, BASKING RIDGE, NJ., 07920, A CORP OF NY. (1)
4737983 Automatic call distributor telephone service 217 1985
 
GEODESYS (1)
5109399 Emergency call locating system 153 1989
 
MATSUSHITA ELECTRIC INDUSTRIAL CO., LTD. (1)
5471392 Geographic information display apparatus 43 1994
 
AT&T CORP. (5)
5390232 System for control of subscriber progragmmability 49 1992
5590186 System and method for redirecting a telephone call with call merging 109 1993
5528672 Telephone system with subscriber selected audio and image announcements 32 1993
5596634 Telecommunications system for dynamically selecting conversation topics having an automatic call-back feature 82 1994
5633922 Process and apparatus for restarting call routing in a telephone network 123 1995
* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
Other [Check patent profile for assignment information] (6)
* 2008/0313,239 SURVEY DATABASE METHOD 1 2007
* 2008/0201,488 System and method for server-side optimization of data delivery on a distributed computer network 10 2008
8977621 Search engine optimizer 0 2013
9355352 Personal search results 0 2013
* 2015/0235,181 Intelligent Job Matching System and Method 0 2015
9128981 Phone assisted ‘photographic memory’ 0 2015
 
FINETRAK, LLC (2)
8994591 Locating a mobile station and applications therefor 14 2010
9538493 Locating a mobile station and applications therefor 0 2013
 
SANDATA TECHNOLOGIES, INC. (1)
* 2006/0281,469 Employee tracking system with verification 6 2005
 
ENOVSYS LLC (2)
8060109 Authorized location reporting mobile communication system 4 2007
8559942 Updating a mobile device's location 0 2011
 
EXPERIAN MARKETING SOLUTIONS, INC. (1)
9152727 Systems and methods for processing consumer information for targeted marketing applications 10 2011
 
TABLEAU SOFTWARE, INC. (2)
* 8306971 Methods and systems of automatically geocoding a dataset for visual analysis 0 2008
* 2009/0319,556 Methods and systems of automatically geocoding a dataset for visual analysis 5 2008
 
GLOBALFOUNDRIES INC. (1)
* 6928528 Guaranteed data synchronization 27 2002
 
INFOTRAK, INC. (2)
* 2007/0050,284 Interactive loan searching and sorting web-based system 3 2005
* 2007/0050,283 Interactive web-based system for managing mortgage loans and services 0 2005
 
Sprint Spectrum L.P. (1)
8195188 Location reporting satellite paging system with optional blocking of location reporting 7 2003
 
NEUSTAR INFORMATION SERVICES, INC. (1)
7167553 One number, intelligent call processing system 38 2003
 
TRACBEAM, LLC (4)
9237543 Wireless location using signal fingerprinting and other location estimators 1 2007
9060341 System and method for hybriding wireless location techniques 3 2010
9134398 Wireless location using network centric location estimators 1 2011
9277525 Wireless location using location estimators 0 2013
 
EBAY KOREA CO., LTD. (1)
* 2012/0116,922 Method and System for Managing On-Line Market with Direct Receipt Delivery Option of Purchased Merchandise 2 2008
 
TELEBUYER, LLC (2)
* 8842151 Security monitoring system with flexible monitoring sequence 0 2007
* 8836749 Security monitoring system with combined video and graphics display 0 2007
 
DIEBOLD, INCORPORATED (3)
* 8055359 Drive-through transaction system and method 0 2007
* 7848830 Drive-through transaction system and method 3 2007
8714444 Time analysis at a banking system controlled by data bearing records 0 2009
 
MERGENET SOLUTIONS, INC. (1)
8706078 Location reporting satellite paging system with privacy feature 0 2012
 
MICROSOFT TECHNOLOGY LICENSING, LLC (1)
* 2007/0127,661 Global directory registering telephony dialing information 29 2005
 
AVAGO TECHNOLOGIES GENERAL IP (SINGAPORE) PTE. LTD. (1)
* 7139835 Communication network based on topographic network devices 3 2001
* Cited By Examiner