Importance

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Abstract

A system for controlling and monitoring the recording of telephone calls in institutions such as jails and correctional facilities, and for obtaining consent to such recording and monitoring. Calls are recorded automatically in response to the occurrence of specific triggering events, as pre-defined under software control by a system administrator. Triggering events may include, for example, use of a specific line, attempts to use particular features (such as three-way calling), attempts to dial particular telephone numbers, or use by a particular person. Consent to recording or monitoring is obtained from either the calling or called party, or both, in a language selected for such party. Evidence of which prompts were played to request consent, the language of such prompts, and whether consent was given is stored in a computer readable record. Recorded calls are digitized and stored in standard MS-DOS files on either a local computer system or a remote computer across a network. Stored digitized recordings may be selected for playback under software control by a system administrator. The system of the present invention allows control of recordings from within a conventional telephone system. The integrated nature of the system provides cost savings and improved flexibility.

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First Claim