Importance

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Abstract

A communications system having a module operable to a establish a communication channel coupling a terminal unit and a device, in response to a request from the device, is provided. A proxy system may be coupled with the module. In a particular embodiment, the proxy system is operable to receive the request from the device, and create a proxy agent if the terminal unit is unavailable. The proxy agent may also be operable to maintain a position in a queueing system for the device until the terminal unit becomes available. In another embodiment, the proxy system may be operable to notify the device when the terminal unit is available. The communications system may also include an interactive voice response system operable to collect information from the device. The information collected from the device may be used to establish a status, or priority of the request for a connection.

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First Claim