Relationship management system and method using asynchronous electronic messaging
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United States of America Patent
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Dec 23, 2003
Grant Date -
N/A
app pub date -
Jun 10, 1999
filing date -
Jun 10, 1999
priority date (Note) -
In Force
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Abstract
A system and method for automating workflow related to the reception, review, distribution, and disposition of client contact through electronic communications. All types of received contact messages are converted to e-mail messages and automatically processed using natural language processing to generate one or more replies. The original message and the reply(ies) are distributed to one or more workflow automation databases, such as customer care databases, direct mail campaign databases, and sales lead databases, for transmission of the reply(ies) to the originator. The method can be realized in a single database or across multiple databases, located on a single computer platform or distributed across multiple networked computer platforms.
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