Cable network repair control system
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Dec 30, 2003
Grant Date -
N/A
app pub date -
Mar 30, 2000
filing date -
Apr 19, 1999
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A cable network repair control system including a server communicating with multiple call-handling clients in a trouble call center. The databases are used to automatically determine an associated network device for the customer who makes a trouble call. When a second call is received for a particular network device, an inferencing engine automatically operates to identify potential repairs crews and to control communication with them to ensure that optimum use of the repair crew time and quick repair. Various tables are generated dynamically and are used to update management status tables for reviewing of network repair status.
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