Direct customer control of a network router

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 6678371
SERIAL NO

09504139

Stats

ATTORNEY / AGENT: (SPONSORED)

Importance

Loading Importance Indicators... loading....

Abstract

See full text

An entity of a private communications network (24, 26, 28), such as a controller (70) of an ACD system (24), controls the operation of a network router (30) of a public communications network (12, 14, 16), thereby eliminating the need in a network-routing system to send sensitive event or status information of the private network to the network router. The entity collects and processes locally the status information about the private network, and whenever it detects (704) that the workload balance in the private network needs readjusting, it sends (710) a new routing sequence message to the network router. These messages specify the routing scheme to the network router. A routing sequence message contains a pair (404, 406) of routing sequences. Each is an ordered sequence of destination route points (408). The first establishes a load balance and the second maintains the load balance. The first is executed by the network router once upon receipt, and the second is executed repeatedly in a cycle until a new routing sequence message is received.

Loading the Abstract Image... loading....

First Claim

See full text

Family

Loading Family data... loading....

Patent Owner(s)

Patent OwnerAddressTotal Patents
AVAYA INC.BASKING RIDGE, NJ2821

International Classification(s)

  • [Classification Symbol]
  • [Patents Count]

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Flockhart, Andrew D Thornton, CO 82 3924
Mathews, Eugene P Barrington, IL 36 4496

Cited Art Landscape

Patent Info (Count) # Cites Year
 
VERIZON PATENT AND LICENSING INC. (1)
5335268 Intelligent routing of special service telephone traffic 253 1992
 
NOBLE SYSTEMS CORPORATION (1)
5802161 Method and system for optimized scheduling 33 1996
 
ADVANTIS (1)
* 5452350 Subscriber call routing processing system 225 1992
 
AT&T LABS, INC. (1)
5291550 Dynamic network call distributor 211 1993
 
CISCO TECHNOLOGY, INC. (1)
5878130 Communications system and method for operating same 188 1998
 
AVAYA INC. (1)
RE34529 Arrangement for providing a call-connection service 4 1992
 
SIEMENS ENTERPRISE COMMUNICATIONS, INC. (1)
5553133 System and method for predictive outdialing 52 1994
 
AT&T COMMUNICATIONS, INCORPORATED, 295 NORTH MAPLE AVENUE, BASKING RIDGE, NJ., 07920, A CORP OF NY. (1)
4737983 Automatic call distributor telephone service 224 1985
 
UNIFY, INC. (2)
5926528 Call pacing method 29 1997
* 6327364 Reducing resource consumption by ACD systems 45 1998
 
EXECUTONE INTER-TELBUSINESS INFORMATION SYSTEMS, INC. (1)
5815566 Apparatus and method for dynamic inbound/outbound call management and for scheduling appointments 142 1996
 
FUJITSU LIMITED (1)
5799077 Method of and apparatus for automatic dialing 22 1995
 
Intervoice Limited Partnership (1)
5570419 System and method for an improved predictive dialer 78 1995
 
AT&T CORP. (1)
5530744 Method and system for dynamic customized call routing 333 1994
* Cited By Examiner

Patent Citation Ranking

Forward Cite Landscape

Patent Info (Count) # Cites Year
 
HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P. (2)
* 8578215 Method and system for gathering data using automatic appliance failover 0 2001
* 2003/0097,469 Method and system for gathering data using automatic appliance failover 4 2001
 
AVAYA INC. (4)
7818010 Methods and apparatus for allocating resources in a distributed environment 5 2005
* 2006/0270,413 Methods and apparatus for allocating resources in a distributed environment 11 2005
8675861 Methods and apparatus for variable wait treatments for requests enqueued in one or more queues 1 2006
* 2007/0291,922 Methods and apparatus for variable wait treatments for requests enqueued in one or more queues 6 2006
 
CIENA CORPORATION (2)
* 7400583 Determining and using value of traffic relying on a given component of a communications network 10 2002
* 2004/0062,205 Determining and using value of traffic relying on a given component of a communications network 1 2002
 
SIEMENS ENTERPRISE COMMUNICATIONS, INC. (2)
* 7496924 Dispatching messages among registered software modules in telecommunications system including telephony internet server coupled between packet network and PBX 1 2000
* 2002/0021,774 Dispatcher configurable linking of software elements 5 2000
 
SURFKITCHEN LIMITED (2)
* 7818451 Routing system 1 2004
* 2005/0169,240 Routing system 1 2004
 
SERVICENOW, INC. (3)
* 8347307 Method and system for cost avoidance in virtualized computing environments 6 2008
* 2009/0235,265 METHOD AND SYSTEM FOR COST AVOIDANCE IN VIRTUALIZED COMPUTING ENVIRONMENTS 17 2008
8700752 Optimized efficient LPAR capacity consolidation 1 2009
 
GM GLOBAL TECHNOLOGY OPERATIONS LLC (1)
* 2009/0120,922 Ceramic Body and Steel Post Locating Pin Assembly 1 2007
* Cited By Examiner