System and method for automatically diagnosing a computer problem
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United States of America Patent
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Jan 20, 2004
Grant Date -
N/A
app pub date -
Sep 14, 2000
filing date -
Sep 14, 2000
priority date (Note) -
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Abstract
The present invention relates to an application for automatically diagnosing problems with an object via problem representation data that is substantially accurate, complete and language independent. The application may process the problem representation data via pattern matching problem representation data against known problems and may generate at least one of diagnostic information and solution information relating to the problem representation data. The present invention may also update a store of known problems and the diagnostic rules, diagnostic messages and solution messages associated with such known problems.
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