Call center for handling video calls from the hearing impaired
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United States of America Patent
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-
Jan 27, 2004
Issued Date -
N/A
app pub date -
Aug 29, 2002
filing date -
Oct 30, 2000
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A call center for handling calls for speech and hearing impaired subscribers. The call center includes a plurality of terminals connected to a switching system to handle calls. Each of said plurality of terminals includes a computer system that handles video calls from the speech and hearing impaired subscribers and a telephone station that handles voice calls to parties communicating with the speech and hearing impaired subscribers. A call controller connected to the switching system and the plurality of terminals determines which of the plurality of terminals handles an incoming call.
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Family
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