Call center monitoring system
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United States of America Patent
Stats
-
Jan 27, 2004
Grant Date -
Jul 3, 2003
app pub date -
Dec 31, 2001
filing date -
Dec 31, 2001
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A system to monitor a call center includes reception of call center data, determination of respective values of a plurality of measures based on the call center data, determination of a compliance description for each of the plurality of measures, presentation of an indicator in association with each of the plurality of measures, wherein an indicator presented in association with a measure corresponds to a compliance description determined for the measure, reception of a selection of a presented indicator, and presentation of a value of a measure associated with the selected indicator in response to the received selection.
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Family
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