Web-based method and system for providing assistance to computer users
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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Feb 10, 2004
Grant Date -
N/A
app pub date -
Feb 24, 2000
filing date -
Feb 24, 2000
priority date (Note) -
Expired
status (Latency Note)
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Abstract
The system provides an integrated approach to providing users of the computer system with education, information and computer assisted help on a specific subject, problem or a project. The system further offers flexibility in providing direct human interaction by linking a group of experts through a web site. For a specific subject, the system provides two distinct paths to the user, an Education Path and an Expert Assistance Path. The system further provides the user an opportunity to contact an expert through direct e-mail link, or to chat on-line with an expert and to obtain phone call assistance at the user's request.
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