Method and apparatus for processing quality of service measurement data to assess a degree of compliance of internet services with service level agreements
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United States of America Patent
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Mar 2, 2004
Grant Date -
N/A
app pub date -
Jan 20, 2000
filing date -
Dec 21, 1999
priority date (Note) -
In Force
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Abstract
A method and apparatus are provided for evaluating Service Level Agreements (SLAs) that describe the level of services that are to be provided to customers by Internet Service Providers (ISPs) or Enterprise Service Providers (ESPs). The method and apparatus are utilized to measure the quality of service being provided to customers and to determine whether or not the quality of service is in compliance with an SLA that characterizes the level of service to be provided to customers. Such services include, for example, electronic mail (e-mail), Voice-Over-IP (Voice Over Internet protocol), networking services and web hosting.
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