Multi-modal communications method
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United States of America Patent
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-
Mar 9, 2004
Grant Date -
Aug 28, 2003
app pub date -
Feb 27, 2002
filing date -
Feb 27, 2002
priority date (Note) -
Expired
status (Latency Note)
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Abstract
Communications between an agent and a party using a communications device involve sending an interactive script using session initiation protocol (SIP) to the communications device. The interactive script gathers information from the communications device or a user of the communications device and the requested information is then forwarded to an agent terminal using SIP. The interactive script is written in a high-level language and securely stored, such that an authorized party can easily access and alter the script to suit a need for particular information.
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