Importance

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Abstract

The universal Internet based telephony system is implemented as a process that is accessible via an Internet web page and executes on the web server that hosts the web page and/or a back-end Internet telephony server which is accessed and controlled by the web server. The customer accesses the universal Internet based telephony system via any existing Java Enabled Internet Browser software resident on the customer's personal computer, either as an adjunct process thereon, or as a dedicated Internet telephony process. When a customer accesses the Internet web page and clicks on the universal Internet based telephony system icon, the web server on which the web page resides executes the resident universal Internet based telephony system hyperlink script and transfers a newly opened browser session to the universal Internet based telephony system web site. The web server uploads an applet to the customer's personal computer to run on the client machine without disturbing the customer's existing web page access, by opening up a separate window on the customer's personal computer for the universal Internet based telephony system, to be seen and operated by the user. The universal Internet based telephony system web site then implements the Internet telephony communication connection between the customer's personal computer and the designated destination.

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First Claim