Method and system for initiating an outbound communication from a service provider responsive to a user activity with respect to a network resource

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United States of America Patent

PATENT NO 6708215
SERIAL NO

09632095

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Abstract

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A method of facilitating an outbound customer interaction involves monitoring user access activity, and automatically accumulating access data concerning such user access activity, with respect to a resource retrieved from one or more network locations (e.g., identified by URLs). The user access to the one or more network locations typically occurs via a user device coupled to a network to facilitate the access to the network locations. A trigger event is then detected based on the user access activity as reflected by the accumulated access data.

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Patent Owner(s)

Patent OwnerAddress
WILMINGTON TRUST NATIONAL ASSOCIATION AS ADMINISTRATIVE AGENT1100 NORTH MARKET STREET WILMINGTON DE 19890

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Barnett, Gary Brentwood, TN 13 160
Hingorani, Satyen Cupertino, CA 2 95

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