System and method for telemarketing through a hypertext network
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United States of America Patent
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-
Mar 23, 2004
Issued Date -
N/A
app pub date -
Oct 6, 2000
filing date -
Mar 19, 1997
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A system and method for providing telemarketing services through a hypertext network that interconnects a telemarketing server system with a customer computer and an agent computer. The telemarketing server accepts a telemarketing request from the customer, and forwards the request to the agent if the agent is available, and to a queue if the agent is not available. When an agent receives a request, communications are either established between the customer and agent at once, or else scheduled for a later time. Telemarketing functions are implemented separately from media transport functions through a hypertext network such that the need for geographic centralization of telemarketing agents is eliminated.
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Family
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