Computerized help system with modal and non-modal modes

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United States of America Patent

PATENT NO 6717589
SERIAL NO

09527939

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A non-modal help mode uses a verb/object paradigm where the current context of the application program for which the user needs help is determined and a help screen is provided which shows all of the actions that can be taken from that context. The non-modal help system includes a display screen providing a window for a number of output displays of an application program, a collection of pre-defined images mapped to the output displays by their context, a user input device for initiating non-modal help, and a non-modal displayer which displays one of the predefined images within the window in the place of its contextually-related output display. Preferably, the predefined images are stored as static bit map images including a dithered representation of the context in which the help was requested and a number of help balloons strategically positioned on the dithered image. Even more preferably, the balloons are positioned manually by a graphic artist to maximize their placement on the dithered image. By providing a balloon to described the functionality of every (or most) of the active elements, a user is provided with a quick framework or 'Skeleton' view of the meaning and operation of the various elements in the display.

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Patent Owner(s)

  • ACCESS CO., LTD.;PLUSFACTOR SOFTWARE

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Grillo, Pete Portland, OR 5 563
Pivowar, Alvin Portland, OR 10 1028

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