System and method for content-sensitive automatic reply message generation for text-based asynchronous communications
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United States of America Patent
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Apr 6, 2004
Issued Date -
N/A
app pub date -
Jun 3, 1999
filing date -
Jun 1, 1999
priority date (Note) -
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Abstract
A process and system is disclosed for automatically and adaptively retrieving information from a database and transmitting reply messages based on the content of a received message, such as an e-mail, CGI form, or facsimile document. In one step of the process, an enhanced e-mail editor user interface is employed to display the original message, the system's adaptive analysis results, and the automatically generated reply message so that a user may review the reply, modify the analysis results, and modify the reply message. The process then learns the changes indicated, and updates the adaptive analysis steps which analyze the received messages. In so doing, future reply messages are increasingly more accurate and correct. After the is adaptive algorithms have been sufficiently trained through the user intervention and correction step, the process and system disclosed is capable of fully autonomous reply generation and transmission.
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