Telephony system for conducting multimedia telephonic conferences over a packet-based network
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United States of America Patent
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May 4, 2004
Grant Date -
N/A
app pub date -
Aug 31, 1999
filing date -
Dec 31, 1998
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A telephony system for conducting multimedia telephonic communications across a packet-based network is described between a caller system and an agent system through a software switch. The software switch receives from the caller system a packet representing a request to conduct a multimedia telephonic conference with an agent system. The switch exchanges packets with the caller system to establish a call with the caller system. The switch provides an application program interface to a telephony application program through which the telephony application program can control multimedia telephonic conferences between the caller and agent systems. The switch then processes the call according to the commands received through the application program interface from the telephony application program. In one embodiment, the application is an Automatic Call Distributor (ACD), which routes calls through the software switch. In another embodiment, a CTI subsystem provides an interface to a CTI server so that the ACD can work together with standard PSTN call centers.
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Family
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