System, method and article of manufacture for a call back architecture in a hybrid network with support for internet telephony
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United States of America Patent
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-
May 4, 2004
Grant Date -
N/A
app pub date -
Feb 10, 1997
filing date -
Feb 10, 1997
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
A callback system is created utilizing a hybrid telecommunication system including a switched communication network and a packet transmission network. A call parameter database is stored in a memory. A call is received on the system. The call parameter database is accessed to determine at least one call parameter. The call is routed over the switched communication network and the packet transmission network based on the at least one call parameter. A plurality of service engines is provided, each configured to execute desired service logic utilizing expert system.
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