Automated transaction processing system
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
May 4, 2004
Grant Date -
Dec 19, 2002
app pub date -
Jun 13, 2002
filing date -
Jun 13, 2001
priority date (Note) -
Expired
status (Latency Note)
Importance
Abstract
An automated transaction processing system designed to minimize human labor comprises various automated resources and at least one live operator. A transaction such as a telephone call is divided into a number of subtransactions The live operator processes only those subtransactions that cannot be processed by an automated resource or those subtransactions for which live operator processing is desirable. An automated resource is assigned to process the remaining subtransactions. One type of automated resource resource is an audiotext address generator, which automatically recognizes whether human speech over the public switched telephone network matches textual information such as a user's name and address. The system is also capable of processing transactions in media other than telephone, including internet transactions. A method for processing internet that includes synchronizing a live operator's display to an Internet user's display is also provided.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully